Helm Point Solutions provides a wide range of IT network support services to meet our customers needs, including:
Tier-I Customer Service and Help Desk Support: We provide support for the implementation, troubleshooting, and maintenance of IT systems through world-class Tier-1 Help Desk customer service to our government partners. Additionally, we provide active ticket management and queue coordination to reduce the time to resolve trivial problems and connect users to escalated support staff for more complicated issues.
Tier-II Network Management: We provide the management and daily operations as an Internet Service Provider (ISP) for a growing government global network. Operations include providing core infrastructure support for Microsoft Active Directory (MS-AD), Domain Name Service (DNS), IPv4/IPv6/DHCP Address Management, CIFS/NFS support for Microsoft/Linux deployments, Enterprise Storage Management and Continuity of Operations (COOP) / Disaster Recovery (DR) implementations.